This is a Customer Service Survey designed for our existing clients. We would like to gather feedback on whether our team is performing to your expectations. This will allow us to validate areas where we are doing well and to focus on improving areas where we may be falling short. Thank you for your time!
How satisfied are you with:
1. The quality of work we perform for you (i.e. reliability, accuracy, completeness)?
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
2. The timeliness of our team when responding to your critical needs?
3. Our ability to meet the commitments we make to you?
4. Our knowledge of your practice and your needs?
5. The professionalism and courtesy we exhibit when working with your staff?
6. The perceived value (benefit versus cost) you see from our group?
When you called our office for support, how satisfied were you with:
7. How the call was resolved?
8. The responsiveness of the person assigned to the call?
9. The courtesy and professionalism of the person assigned?
10. The time it took to resolve this call?
Comments:
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